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Shipping and Returns

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Kooks Industries
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Kooks Headers and Exhaust will ship all in-stock items the same business day if ordered by 3:00 PM EST. Orders shipped within the 48 state continental U.S.A. and Alaska are shipped via UPS or Truck Freight. International, Hawaii, and Puerto Rico orders are shipped via UPS or Freight Carrier. Below you will find a map showing the standard transit times for UPS Ground shipments. During the check out process you will have the choice of selecting an alternative shipping method if you would like to expedite your order. The receiver is responsible for any additional import duties, taxes, broker fees, and miscellaneous fees based on final delivery destination and/or total shipment value. These fees are not included in the shipping quote given by and paid to Kooks and must be paid by the customer when the package arrives. Any free shipping qualification is for the 48 state continental U.S.A.. Hawaii & Alaska may be subject to additional shipping charges. 

UPS Outbound Map
UPS Outbound Map

Kooks Headers and Exhaust will not alter or modify the invoice or customs paperwork in order to circumvent the amount of or reduce these duties, taxes and broker fees.

Refusal to take delivery of the shipment will result in the customer being responsible for the initial shipping fees to his/her country and any/all subsequent return shipping fees.

*All residential deliveries will be sent out signature required.*

PRODUCT INSPECTION

Please inspect your new Kooks Products within 30 days of receiving them. We do our best to ensure that all necessary and required hardware are included in your package, however in the event that you are missing any bolts, clamps or gaskets, we will gladly get those out to you via USPS mail with proof of purchase.

RETURNS AND CLAIMS

Returns will only be accepted 30 days from the date received and require a Return Merchandise Authorization (RMA) number & copy of the original invoice. Kooks reserves the right to refuse any package returned to us without authorization. Customers are responsible for all return shipping charges unless other arrangements have been made. Returned products may be assessed a 25% restock fee.

When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.

We will not accept a return of an item that is damaged or used/installed, special order, obsolete or superseded parts.

If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt so we can initiate a UPS claim for the item. Please hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect and pick up the package for return. Claims for part shortages must be made within ten days of delivery.

Media Center
Kooks Industries
Custom Build Request
Warning / California (Proposition 65)

Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals. 

Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water. 

Proposition 65 requires California to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 900 chemicals since it was first published in 1987.

For more information, please visit www.p65warnings.ca.gov.

Warning / California (CARB)

California laws prohibit the use of any aftermarket exhaust part or system that modifies, removes or replaces original equipment catalysts unless the California Air Resources Board has issued an Executive Order regarding such part or system or unless the part or system is exempted by being used only on racing vehicles on closed courses. Neither Kooks Headers and Exhaust nor any of their subsidiaries make any representation that any of their parts or systems has received such an Executive Order or that any of their parts or systems conform with the racing vehicles exemption. The purchasers are entirely responsible for informing themselves of applicable California laws and to comply with those laws.

Unauthorized Vendors

Kooks products purchased through any unauthorized vendor (including but not limited to): Amazon and Maryland Speed will not be warrantied by Kooks. Likewise, returns from any unauthorized vendor will not be accepted by Kooks.

Continue With Jet-Hot

Products that receive jet hot coating are not eligible for exchange or return and excluded from additional discounts. Would you like to continue with your purchase?

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