Shipping and Returns
Kooks Headers and Exhaust will ship all in-stock items the same business day if ordered by 3:00 PM EST. Orders shipped within the 48 state continental U.S.A. and Alaska are shipped via UPS or Truck Freight. International, Hawaii, and Puerto Rico orders are shipped via UPS or Freight Carrier. Below you will find a map showing the standard transit times for UPS Ground shipments. During the check out process you will have the choice of selecting an alternative shipping method if you would like to expedite your order. The receiver is responsible for any additional import duties, taxes, broker fees, and miscellaneous fees based on final delivery destination and/or total shipment value. These fees are not included in the shipping quote given by and paid to Kooks and must be paid by the customer when the package arrives.
Kooks Headers and Exhaust will not alter or modify the invoice or customs paperwork in order to circumvent the amount of or reduce these duties, taxes and broker fees.
Refusal to take delivery of the shipment will result in the customer being responsible for the initial shipping fees to his/her country and any/all subsequent return shipping fees.
*All residential deliveries will be sent out signature required.*
Please inspect your new Kooks Products within 30 days of receiving them. We do our best to ensure that all necessary and required hardware are included in your package, however in the event that you are missing any bolts, clamps or gaskets, we will gladly get those out to you via USPS mail with proof of purchase.
RETURNS AND CLAIMS
Returns will only be accepted within 30 days of the original invoice date and require a Return Merchandise Authorization (RMA) number & copy of the original invoice. Kooks reserves the right to refuse any package returned to us without authorization. Customers are responsible for all return shipping charges unless other arrangements have been made. Returned products may be assessed a 25% restock fee.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept a return of an item that is damaged or used/installed, special order, obsolete or superseded parts.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt so we can initiate a UPS claim for the item. Please hold on to the original packaging and packing material because UPS, in most cases, will need to inspect the items. A UPS representative will contact you to set up a convenient time to inspect and pick up the package for return. Claims for part shortages must be made within ten days of delivery.